Question 1

How do I request a quote?

Accepted Answer

Search by part number, manufacturer, or keyword on our store, open the product page, and add items to your cart. At checkout, submit your quote request with your company details and delivery requirements. Our team will respond with pricing, lead time, and availability.

Question 2

How long does it take to receive a quote?

Accepted Answer

Most quote requests are answered within one business day. Complex or high-value enquiries may take slightly longer while we confirm stock, manufacturer lead times, and shipping options with our suppliers.

Question 3

Are your parts genuine?

Accepted Answer

Yes. EADS Industrial Store supplies genuine industrial parts and equipment from leading global manufacturers including Siemens, ABB, Schneider Electric, Honeywell, Rockwell, and Fluke. Contact us if you need a certificate of conformity or manufacturer documentation.

Question 4

Can you provide datasheets or technical specifications?

Accepted Answer

Absolutely. Mention the part number when you contact us and we will share datasheets, manuals, and technical specifications where available from the manufacturer.

Question 5

Do you deliver within the UAE?

Accepted Answer

Yes. We arrange delivery across the UAE, including Abu Dhabi, Dubai, and other emirates. Shipping cost and lead time depend on product availability, order size, and delivery location — we include these details in your quote.

Question 6

Do you ship internationally?

Accepted Answer

We primarily serve customers in the UAE and GCC. For international enquiries, contact our team with your destination and part requirements and we will advise on availability and shipping options.

Question 7

How do I track my quote or order?

Accepted Answer

Use the Track Your Order page with the reference number from your quote confirmation email. You can also contact us directly by phone, WhatsApp, or email for a status update.

Question 8

What payment methods do you accept?

Accepted Answer

Payment terms are confirmed on your quote. We work with business customers on standard commercial terms. Contact us if you need a pro-forma invoice or specific payment arrangements.

Question 9

What is your returns policy?

Accepted Answer

Returns are handled on a case-by-case basis for industrial parts. Unused items in original packaging may be eligible for return subject to supplier approval and restocking terms. Contact us before returning any goods so we can authorise the return and provide instructions.

Question 10

Do I need an account to request a quote?

Accepted Answer

You can request a quote as a guest. Creating an account lets you save your details, view order history, and manage addresses for faster repeat enquiries.

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